Why 85% of SaaS payment offerings underperform -- and how to get it right with Brian Abernethy

March 4, 2025
The Payments Strategy Show

With so many SaaS companies embracing payments, why do only 10-15% achieve the expected financial results?

Brian Abernethy of Utopaya joins host Joshua Silver on this episode to examine what separates the winners from the rest of the pack.

They explore:

  • One huge mistake SaaS companies make when choosing a payments provider, and how to avoid it
  • Specific contract terms to demand, and terms to reject, when negotiating with your payments provider
  • The essential tension between take rate and adoption, and when to prioritize each
  • How to boost attach rates by positioning on-platform payments as the default choice
  • Why the most successful SaaS companies don't bury payments under finance or product, and how to structure the org for success

Share this article