The chargeback exists to protect consumers. And it assumes that all consumers are good actors. But what happens when they’re not?
First party fraud is increasing by 30% every year.
It’s hard to detect, accounts for more than 75% of chargebacks, and costs US businesses more than $100B per year.
Shanthi Shanmugam, CEO of dispute automation platform Casap, joined guest-host Brooke Smith to discuss how payment providers, ISVs, and merchants can fight first-party fraud.
They covered:
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