Increase payments adoption and reduce churn by optimizing for user experience with Joseph Solomon

As customers, why do we enjoy interacting with some software and dread others? And how can SaaS companies create that feeling of joy in an embedded payments product?

Payments UX expert Joseph Solomon of WDIR joins us on the Payments Strategy Show to answer these questions and more.

We covered:

• One critical UX touchpoint with a disproportionate impact on payments adoption (SaaS companies don’t want to miss this)
• How to boost merchant onboarding completion rates with progress indicators and other UX best practices
• The critical importance of trust in payments, and how to build it through UX design
• How to innovate on a payments product that demands reliability and stability
• Simple changes that make a big difference in confirmation pages, status emails, and other payments touch points

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