Accept phone payments 24/7 with Interactive Voice Response (IVR)

Some customers will always prefer to pay over the phone. It’s quick, familiar, and more accessible for people who aren’t comfortable with small screens, passwords, or complicated forms. Whether they’re on the go or simply prefer speaking to typing, sometimes picking up the phone is just easier.

But for merchants, every phone payment creates manual work.

Support reps have to pause what they’re doing to take a card number, key it in manually, read it back to the customer to verify, and confirm the payment. This adds to call volume, increases wait times, and introduces potential data entry errors and PCI exposure.

Interactive Voice Response (IVR) Payments help your merchants get paid without actually picking up the phone. Customers can call anytime, day or night, and make secure payments through an automated voice system.

• 24/7 payment acceptance without extra staffing
• Fewer calls that your support team needs to answer
• Reduced PCI risk since support reps aren’t handling raw card numbers

Rainforest integrates with a third-party partner, Twilio, to enable IVR payments. This means software platforms can integrate with Twilio to build the IVR flow and use a Twilio Generic Pay Connector to securely pass credit card details  to Rainforest for PCI-compliant payment processing. 

The IVR system can be used to process payments and store payment methods for future use.

Learn more in our Enable IVR payments guide.