‍"Rainforest has been transformative. I think If we had stayed where we were gonna be, for another year, we would probably be behind in every metric that matters to us and every KPI and in looking where we want to be in 2026 –  you take Rainforest out of the equation, and it’s status quo.”  - Adam Chong, FinTech Lead, FieldPulse 

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Meet FieldPulse

FieldPulse is an all-in-one platform built for the trades serving HVAC, plumbing, garage door, glass installation, and other field service businesses of all sizes. 

The platform helps contractors track employees, manage jobs, and run their businesses efficiently. Payments is a central piece of that mission: helping field service companies get paid faster, with less friction, so they can focus on the work itself.

Backed by $50M in Series C funding and with over 1,200 merchants on the platform, the team has grown revenue 4× year over year, establishing FieldPulse as one of the fastest-growing vertical SaaS platforms in field services. 

The challenge

Limitation in product innovation 

As FieldPulse scaled, the cracks in their existing payments setup became impossible to ignore. The core problem wasn't just about rates or fees, it was about velocity. Their previous processor, Payrix, couldn't keep up with the product innovation FieldPulse needed to compete.

‍"The biggest thing was our limitation in terms of how fast we could grow the product. We saw that our competition was ahead of us in some areas and was quickly gaining traction in other areas. We were simply not able to innovate as fast as we needed to service the market that was ahead of us." - Adam Chong, FinTech Lead, FieldPulse 

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Slow funding causing friction

On top of that, the operational cost of staying put was mounting. Field service businesses run on tight margins which means a delayed payment isn't just an inconvenience, it’s the difference between making payroll or overdrafting. They were routinely waiting 24 to 72 hours for responses on even the most sensitive funding issues.

‍"Not getting funded for 24 hours could be the difference between a contractor making payroll or not. That's enough to create significant challenges for a field service company." - Adam 

Something had to change. FieldPulse needed a payments partner that was fast — fast to support, fast to ship, and fast to grow alongside them.

Why Rainforest? 

Scaling fast with the right partner 

When FieldPulse evaluated their options, it was pretty clear: they needed a payments provider willing to commit to their growth, not just process their transactions. It was a non-negotiable. 

For Adam, the decision came down to momentum. FieldPulse needed a payments partner that wouldn't hold them back, and Rainforest proved early that they'd do the opposite.

‍“It became very clear that as we were going to hit full on scale for our company, we needed to make a change on the payments side in order to keep up with what we were anticipating on the ARR side, the product innovation side. And we needed a partner that was going to stand behind us more firmly." - Adam 

The Solution

Seamless migration 

FieldPulse's journey with Rainforest started off gradually as they built out their product and team, but accelerated significantly when they needed to migrate 1,200+ merchant accounts from Payrix to Rainforest in just a couple of months. 

The migration was executed successfully thanks to a close partnership on onboarding and risk data sharing, which allowed Rainforest to ingest FieldPulse's merchant data and dramatically reduce back-and-forth, boosting auto-approvals and minimizing friction for migrating merchants.

White-glove support 

On the support side, the change was night and day. The Rainforest team became a real-time resource — available via Slack, turning around answers in under an hour, and pushing out funding resolutions in as little as 30 minutes. For a platform serving time-sensitive field service businesses, this responsiveness was transformational.

On the product side, the shift was just as dramatic. With their previous processor, even minor product enhancements required formal scoping sessions and significant engineering lift.

‍“I think this is probably the first time in my career where I feel like our partners are outpacing our development, which is a great thing.” - Adam 

‍"With our legacy processor, every upgrade went through a formal scoping process with engineering. With Rainforest, it's often a flip of a switch — or one or two lines of code. What used to be a large engineering story is now a small task." - Mohamad Kadri, Senior Product Manager, FieldPulse

Rainforest also lifted one of the biggest internal burdens on FieldPulse's support team: the fear of payments. 

‍"It's taken payments from being a black box that they're scared to talk about with customers to something that they can confidently speak to and something they're excited to speak to." - Mohamad

The Results

2x take rates

For FieldPulse’s merchants who migrated to Rainforest, take rates have doubled. 

That revenue has been reinvested directly into FieldPulse's fintech roadmap, funding the product engineering teams and the new capabilities their customers are demanding.

‍“We’ve seen take rates all but double for anybody moving over, which has been huge for FieldPulse. It’s really given us the ability as a lean startup to grow and scale faster.” - Adam

90% reduction in support tickets 

When Adam checked in with the heads of FieldPulse's operations team, the verdict was unanimous: night and day. Incoming support tickets dropped by roughly 90% and time to resolve the ones that did come in fell from a 3–5 business day window all the way down to just 1–2 days.

“Tickets are down about 90% and time to solve went from a three to five day window to one to two days." - Adam

FieldPulse can now ship payments features at a pace that matches their ambitions. Rainforest's roadmap has kept them ahead of the competition, rather than scrambling to catch up.

A word to other platforms 

For platforms sitting on a payments opportunity they haven’t fully unlocked yet, Adam’s message is pretty direct: the cost of waiting is real. Looking back on the decision to switch to Rainforest, he doesn’t hesitate on what it meant for FieldPulse. 

The results speak for themselves: doubled take rates, 90% fewer support tickets, and a product roadmap that's accelerating rather than stalling. FieldPulse is growing faster today than they would have without it. For any platform still on the fence, Adam's advice is very straightforward.

“The longer they wait, the harder it's going to be. And the sooner they just take the leap and jump on board, the quicker they're going to get to the reward part of the journey.” - Adam

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